Effective Date: February 2025
Welcome to Vuba Vuba Uganda. We value your privacy and are committed to safeguarding your personal data. This Privacy explains how we collect, use, store, and share your personal information when you use our mobile application, website, and related services (collectively, the "Platform").
By accessing or using our services, you consent to our collection and use of your information in accordance with this policy. If you do not agree with any part of this policy, please refrain from using the Platform.
We collect different types of data to improve our services and provide a seamless experience.
When you register, place an order, or interact with our services, we collect:
We collect data on how you use our services, including:
To improve our services, we use tracking technologies to collect data, including:
Vuba Vuba Uganda processes your data for the following purposes:
✅ To provide & improve our services: We use data to complete transactions, personalize recommendations, and enhance user experience.
✅ To process payments securely: Payment data is collected and shared only with trusted third-party payment providers.
✅ To communicate with you: We send order confirmations, delivery updates, promotions, and support messages.
✅ To detect & prevent fraud: We monitor transactions and user activity to prevent fraud and unauthorized access.
✅ To comply with legal & regulatory requirements: We process data as required by Ugandan laws and financial regulations.
We do not sell your personal data. However, we may share it in the following circumstances:
🔹 with vendors & restaurants: to fulfill and prepare your order.
🔹 with delivery riders: to ensure successful delivery to your location.
🔹 with payment processors: to process transactions securely.
🔹 with law enforcement or regulators: if required by law, court order, or regulatory authority.
🔹 with third-party services: such as fraud prevention, analytics, and marketing partners.
Third parties are required to protect your data and use it only for the intended purpose.
We implement strong security measures to protect your personal data from:
We use encryption, firewalls, and secure data storage to safeguard sensitive information.
We retain user data for as long as necessary to:
✅ Provide services and process transactions.
✅ Comply with legal and regulatory requirements.
✅ Prevent fraudulent activities and enforce our policies.
If you request account deletion, we will remove your personal data, except when legally required to retain certain records.
As a Vuba Vuba Uganda user, you have the following rights:
6.1 Access & correction
You can access and update your personal details through the APP or by contacting customer support.
6.2 Data deletion
🔹 You may request account deletion via the APP or by contacting support.
📌 Note: We may retain certain records for legal or operational purposes.
6.3 Marketing preferences
🔹 You can opt-out of marketing emails and SMS notifications by updating your preferences in the APP settings.
🚸 Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors. If we discover that we have collected data from a child, we will delete it immediately.
Vuba Vuba Uganda reserves the right to update this Privacy Policy at any time.
📢 Users will be notified of significant changes through:
Your continued use of the platform after an update constitutes acceptance of the revised policy.
For questions, concerns, or requests regarding your data, contact us via:
📧 Email: info@vubavuba.ug
📍 Address:171653 Kampala GPO, MBC Complex, Lugogo
By using Vuba Vuba Uganda, you acknowledge and agree to the terms outlined in this privacy.